Responsible Gaming

Gaming Should Be Entertainment

At Dalchonzie, we are committed to promoting responsible gaming. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. If you find yourself gambling beyond your means or experiencing difficulties related to your gambling, please seek help immediately.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use Mystake and gamble online. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not attempt to access our services.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate a gambling problem:

• Chasing Losses: Attempting to recover losses by gambling more frequently or with larger stakes
• Hiding Gambling Activity: Concealing the amount of time or money spent gambling from friends and family
• Loss of Control: Inability to stick to set limits or stop gambling when intended
• Neglecting Responsibilities: Gambling interferes with work, education, or personal relationships
• Financial Difficulties: Using money meant for bills, rent, or essential expenses to gamble
• Increasing Stakes: Needing to bet larger amounts to achieve the same level of excitement
• Mood Changes: Becoming irritable, anxious, or depressed when unable to gamble
• Borrowing to Gamble: Taking out loans or borrowing money to fund gambling activities

If you recognise any of these signs in yourself or someone you know, please reach out for support.

Self-Help Tools & Responsible Gaming Features

Mystake offers a range of tools to help you maintain control of your gambling:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Loss Limits: Set a maximum amount you are willing to lose over a specified period
• Reality Checks: Receive reminders during play to help you track time and money spent
• Session Limits: Set time restrictions on your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account
• Account Closure: Request permanent closure of your account if needed

We encourage you to use these tools proactively to maintain a healthy balance with your gambling activities.

Organisations That Can Help

If you are struggling with problem gambling, confidential support is available from the following organisations:

United Kingdom

• GamCare – Free, confidential support and counselling for problem gambling
  www.gamcare.org.uk
  Phone: 0808 8020 133 (free and confidential)
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk
• Gamblers Anonymous – Peer support meetings and resources
  www.gamblersanonymous.org.uk
• National Problem Gambling Clinic – NHS treatment services
  Phone: 0203 551 5990

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help

Please reach out today. There is no shame in seeking support. If you or someone you know is struggling with problem gambling, contact one of the organisations listed above. Help is available, and recovery is possible.

Remember: Gambling should only be for entertainment. If it's no longer fun, it's time to stop and seek help.